Enter Join Up

Vegasnova Casino Contact

Stuck On Hold? Vegasnova Casino Contact Takes You Straight To A Human

Reach the Vegasnova Casino team by live chat, e-mail or phone, with someone available around the clock in English and four more languages.

Get Help Now Must be 18 or older to participate. Full terms available on site.

Staff Pick

Candy Bars

IGT

Spin It Now

Channel Guide

From Silence To An Answer In Minutes

Use this when something has gone wrong and you want a person, not a search.

1

Live Chat Desk

Quick chat suits urgent account questions, and a person typically replies inside five minutes at any hour of the day or night.
Start Chat
2

Before You Call, Write

Write to [email protected] for anything you want in writing, such as statements or bonus terms, and expect a reply within twenty-four hours.
Write To Us
3

Need To Talk It Through?

Call +61 2 6654 8319 (AEST) when talking is quicker than typing, with calls typically answered in two minutes around the clock.
Call Support

Browse All Games

Vegasnova Casino For Australians

Vegasnova Casino Support For Australia

Everything here settles the time, the language and the number you dial from Australia.

Reach Us

Item	Details
Australian phone	+61 2 6654 8319
Our time zone	AEST
Languages spoken	English, German, French, Spanish, Norwegian
Support e-mail	[email protected]

Supervision

Item	Details
Supervisory authority	Malta Gaming Authority, MGA/B2C/571/2019

Help

Item	Details
Gambling help	Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Right Before You Write

Halfway Through A Message And Unsure?

Your Ready List

Keep these nearby and the first reply usually carries the whole answer.

Registered email address on the account
Last deposit amount and date
Payment method used for that deposit
Screenshot of the error or missing credit
Your account username, never your password

One Address Per Question

Get Your Message To The People Who Can Fix It

Choosing the right inbox means your paperwork or payment query lands where it is already understood.

Account

Department	E-mail
General support and login help	[email protected]
Document checks and identity	[email protected]

Money

Department	E-mail
Deposits and cashouts	[email protected]

Other

Department	E-mail
Complaints and escalations	[email protected]
Privacy and personal data	[email protected]
Partnerships and business	[email protected]

Vegasnova Casino Escalation

What Happens If The Reply Falls Short?

Escalation follows the same path we use for every Australian player, in the same order.

1

A Clear Outcome Requested

Tell the support team what went wrong and what outcome you expect. Most disputes close here once the facts are in front of someone who can act on them.
2

Ask For Your Reference

Ask for a reference number if you have not been given one. That number ties every later message to your case and saves you explaining it again.
3

Still Unresolved After A Reply

Still unhappy with the answer? Request a manager review and the case moves up a level within the same team, with your history attached.
4

Take It To The Regulator

If internal options run out, you may refer the matter to the Malta Gaming Authority, our regulator. Bring your reference number and copies of the correspondence.

Browse All Games

Behind The Brand

Check The Company, Then The License

One look at this table tells you whose name sits behind your account and your balance.

The Company

Item	Value
Legal name	Vegasnova Limited
Company number	806062 (Curaçao)
Registered address	Level 3, Tagliaferro Business Centre, High Street, Sliema SLM 1551, Malta

The License

Item	Value
Regulator	Malta Gaming Authority
License number	MGA/B2C/571/2019

Written Contact

Item	Value
Support email	[email protected]

Answers You Need Fast

Straight Answers Before You Ask The Desk

What happens when I ask for my data to be copied or erased?

Ask the privacy desk and a copy or deletion of your data is handled under the regulator's rules. The request gets confirmed once your identity is verified, so have your documents handy. Expect the privacy team to reply within a day.

What if I can't recall my details for support?

Your full name, date of birth and registered email are enough to locate the account. Support never needs your password, so do not hand it over to anyone. A recent payment reference helps when the question is about a transaction.

Can I shut my account down for good?

A quick message to the support desk arranges it, and you will be told what happens to any pending balance. Closing your only Vegasnova account is permanent, so confirm you are done playing first. Duplicate accounts get shut anyway under house rules.

Do I need to call only during business hours?

Support runs every hour of every day, so late nights and weekends are covered. The live chat desk and the phone line both answer at any hour. You never need to wait for a weekday morning in Australia.

How long does the verification review take?

Checks on your identity, address and payment method usually finish inside eighteen hours. A clean photo of each document speeds this up, so send sharp images. You will be told by email the moment the review clears.

Can I take an unresolved problem to the regulator?

Tell the support desk first and give it a chance to fix things; most issues end there. If the reply still leaves you unhappy, you can escalate to the Malta Gaming Authority, the regulator named on this site. Keep your message and any reference number ready.

Vegasnova Casino Clock

Answers Day Or Night, Led By Chat

Nobody here closes the desk overnight, so your question never waits for business hours.

Live Chat

Item	Value
Chat hours	Available around the clock
Chat first reply	5 minutes
Time zone	AEST

E-mail

Item	Value
E-mail address	[email protected]
E-mail reply	24 hours

Phone

Item	Value
Phone number	+61 2 6654 8319
Phone wait	2 minutes