Vegasnova
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You Are Here: Vegasnova Casino Identity Check

Licensed casinos must confirm who you are before money moves, so once your papers arrive the review normally takes about 18 hours.

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Withdrawal Pending

Know Who Checks and How Long It Takes

Read this while your first withdrawal sits on hold and the reason is not yet clear.

  1. 1

    Who checks

    Vegasnova Limited

  2. 2

    Regulator and licence

    Malta Gaming Authority, MGA/B2C/571/2019

  3. 3

    Review time

    18 hours

  4. 4

    When required

    First withdrawal at the latest

  5. 5

    Questions

    [email protected]

  6. 6

    Minimum age

    18+

Documents Requested

What Does a Smooth Check Look Like?

Here is the order that keeps your uploads from bouncing back at you.

  1. 1

    One Click, Then a List

    On the account screen a verification banner sits near your balance. Open it and the document list loads with each slot named.

  2. 2

    You at the ID Slot

    The identity slot takes a colour photo of the whole card or passport page, all four corners inside the frame, and it clears on the first pass.

  3. 3

    Matching Comes First

    In the second slot a page that carries your name and street address together is what counts, and it has to match the profile you filled in.

  4. 4

    Proof of the Payment Method

    The card or wallet you paid with appears in a third slot, and a screen photo of it, middle digits covered, is what the team asks for.

  5. 5

    Waiting on the Status Line

    A status line then shows the queue moving, and the answer usually lands within 18 hours, so there is no need to send the same papers twice.

Know Each Slot

You Are Sending Three Things

This table settles which paper goes where, so the reviewer never has to come back to you.

Proof of identity

DocumentConfirmsMust show
ConfirmsWho you are
Must showName, photo and full page edge

Proof of address

DocumentConfirmsMust show
ConfirmsWhere you live
Must showName and street address on one page

Payment method confirmation

DocumentConfirmsMust show
ConfirmsThe account you paid from
Must showYour name, middle digits hidden

Selfie with your ID

DocumentConfirmsMust show
ConfirmsThat the ID is yours
Must showFace and photo page together
The upload bounced back

Why did that upload get refused?

Your photo cut an edge
A grey corner where the card edge should be means the camera cropped it, so the checker cannot read the whole page. Lay the page flat on a dark table Shoot all four corners in one frame
An expired photo ID
The date under your photo has already passed, and an expired ID cannot confirm who you are today. Renew the ID, then photograph the new one Send the front and the back together
An old page in the upload
An address page dated months ago shows where you once lived; the checker needs a recent copy with your name and street. Download a page dated this month Check the address matches your profile
Funds check

Show where your money was earned

A line in your account asking for the source of funds usually arrives with the words routine review beside it. Vegasnova Limited holds its licence from the Malta Gaming Authority, number MGA/B2C/571/2019, and that licence requires checks against money laundering; the question is not aimed at you.
Papers that answer the question
Depending on your case, the review team may ask for one or more of these.
  • Recent payslips from your employer
  • Bank statements showing salary credits
  • A tax notice with your name
  • Sale contract for a property
  • Records of a pension or inheritance
Three trigger points

The moment a check request appears

The opening withdrawal

The payout screen holds in a queue until identity is confirmed, and the team asks for proof of identity, address and payment method.

Keep bank statements close

A figure far above your usual pattern triggers a look at where the money came from, so the team may ask for payslips or statements.

Match the name exactly

A spelling difference between the profile and the passport stops the match, so the team asks you to align the name and address exactly.

Less Guesswork

Which of These Check Questions Is Yours?

What is a source of funds check and why now?
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It is a routine step the Malta Gaming Authority licence requires, aimed at keeping criminal money out of play. Nothing about your account is being singled out; every operator under this licence runs the same check. Send the papers requested and the review moves on.
Will a photo taken on my phone pass as a document?
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Yes, in most cases a clear phone photo is accepted, so you do not need a scanner. Lay the paper on a flat surface, use daylight and keep all four corners inside the frame. Blur or glare is what sends a file back, not the camera itself.
Which regulator licenses this casino and under what number?
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Vegasnova Limited holds a Malta Gaming Authority licence, number MGA/B2C/571/2019, and the company is registered as 806062 in Curaçao. The company office sits at Level 3, Tagliaferro Business Centre, High Street, Sliema SLM 1551, Malta. That licence is why the identity steps exist at all.
When will I actually have to complete the check?
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At the latest, before the first withdrawal leaves your account, because that timing is set by the licence. The casino can also ask earlier, at registration or at the first deposit, so an early upload saves waiting later.
A document came back rejected, so what should I send?
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Read the reason line in the message first, because it usually names the exact fault, such as a blurred corner or a cut-off address. Then send a fresh copy of that one paper to [email protected]. A replacement file normally clears the same review queue.
How long does the review of my documents take?
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The stated window is 18 hours from the moment your files land in the review queue. Most checks close inside that window, and a complete, sharp set is the main thing that keeps it short. You can follow the status line in your account meanwhile.